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How To Decide Which Business Process To Fix First
When several business processes need work and there are limited resources to get it done, it can be hard to decide which process to attack first. Most of the time when you decide to take a look at...
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How To Develop Metrics For Your Business Processes
Often business processes just happen and there are no measures developed to monitor how they’re doing. Knowing what’s working and what’s not based on the goals you’ve set in your business is a key...
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Before Changing a Business Process Determine What Improvement You Seek
It’s important to thoroughly vet a process before going to all the effort of improving it. Checking in with important stakeholders and customers is a critical step to undertake before the change...
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Protect Your Team From Knowledge Asset Loss
We’re in the middle of the Baby Boomer exodus from the workforce that won’t stop anytime soon. That means there’s still time to capture the knowledge of those experienced team members before they...
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How To Make Sure Process Changes Stick In Your Business
Making process changes in your business is a time-intensive task that normally involves many people. You can’t just make a change and be done with it. Making sure those process changes stick after...
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What Are The Critical Skills For A Business Process Analyst?
To be really good in the Business Process Analyst role, there are key skills you must have. Most of these skills can be learned. But where do you start if your dream is to do this type of work? Trying...
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Define Business Rules Before Documenting Requirements For The Best Outcome
Using a business rules approach prior to developing system requirements is a thorough way to ensure all issues are covered before you get started. Every company has business rules that govern how...
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How To Overcome The Roadblocks To Process Improvement Initiatives
There are many obstacles to watch out for when embarking on a process improvement initiative in your business. Business is so competitive these days that it’s important to stay one step ahead of the...
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7 Key Guardrails for Successful Citizen Development
Citizen development is an ever increasing asset for companies that want to maintain or gain competitive advantage in today’s business environment. With advances in technology, and partnerships with IT...
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From Shadow IT to Citizen Development, A Force IT Can No Longer Ignore
There have always been people in companies who didn’t have the patience to wait months for IT to implement their requested solution. So they created their own. Raw as it was, it got the job done. In...
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What To Do If You Can’t Find Anything Wrong With a Business Process
If your company has embarked on a process improvement initiative, the key will be improving processes that can benefit the business in some way. But what do you do if you’ve been told to improve a...
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Is a Business Reorganization a Good First Step Towards Business-IT Alignment?
Long gone are the days when IT could cordon itself off from the rest of the business and hide behind a shield of authority over the company’s technology. Smart CIOs know that communicating with...
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Keep Your Processes Organized In A Process Library
Management of business processes can get out of hand if you don’t have a way to organize them. Setting up and monitoring a process library helps solve this problem. When you decide to put a priority...
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Original Intent of Operational Excellence No Longer Applies In Today’s...
Experts have been touting operational excellence (OE) as a key to business success for a couple of decades. Old concepts and methods need to be updated to help companies reach their most excellent...
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Three Reasons Why Business Analysts Make Great Citizen Developers
Business analysts have a unique perspective on the organization where they work. With one foot in the “business” side of the company and the other in IT to keep the peace, their boundary-line role...
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When Is It Okay to Deviate From a Standard Process?
Standards are established for a reason in business — repeatable processes yield repeatable results. But that doesn’t mean some flexibility shouldn’t be allowed under certain circumstances. The key is...
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5 Ways The Role Of IT Team Members Must Change
As companies focus more on quick IT solutions to achieve goals by using the cloud and deploying citizen developers across the organization, the role of IT team members must become flexible while still...
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Reduce Your IT Backlog Now Using The Resources You Have
There’s plenty of talent in companies today who can create simple solutions to solve technology problems without requiring IT assistance. That creates a great opportunity for IT to work jointly with...
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Want IT-Business Alignment? Walk In Their Shoes
Discussions between IT and business units can go a long way to improving alignment between these departments. But there’s nothing better than walking in another person’s shoes to make the point hit...
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Do You Really Need Another “C” In The C-Suite?
With digital transformation on the forefront of strategies to help companies sustain and grow in today’s changing business environment, there’s a lot of talk about the newest “C” on the block — the...
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IT Pacesetters Raising the Game Through Citizen Development
There are opinions on both the business and IT side about the role of citizen developers. As in politics, there’s no single consensus. But according to IBM’s Raising The Game Tech Trends study,...
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Why Operational Excellence Control Is Moving To Business Units
Conventional wisdom tells us that control of transformational programs like Operational Excellence should be rooted in one centralized department to ensure consistency across the enterprise. But...
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If Your C-Suite Doesn’t Include IT, Alignment Will Be a Challenge
Just because your title begins with a C – as in CIO or CTO – it doesn’t necessarily mean you have full access to the rest of the C-Suite. And without that access, it may be tough to get the true...
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Not Digital Ready Yet? Give Digital Transformation A Kick Start
There’s no stopping digital transformation, and if your company isn’t ready it will be easy to get left behind. Digital transformation means different things to different people and the definition has...
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3 Ways To Find (And Fix) Hidden Inefficiencies In Your Business Processes
Documenting your business processes is one of those “must do” things in today’s business environment to help you stay competitive. But just because your business processes are documented doesn’t mean...
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